Patient Information
Request Medical Records
HealthMark Group is a trusted provider that helps practices like ours manage the release of medical records. We partner with HealthMark to make getting your records simple and secure.
Start your request with HealthMark
You'll leave our website for HealthMark's secure Request Manager.
How do I request my medical records?
Visit HealthMark's Request Manager and enter your email. You'll receive an email from HealthMark to log in — no username or password required. Click "Submit request" and follow the prompts. You'll receive an email when your records are available for download.
Do I have to remember another username and password?
No. Request Manager uses email verification and secure links instead of a separate username and password.
How long does it take?
Processing time varies. Some records require physician approval before release. You can check the status of your request at any time inside Request Manager.
Any other questions?
Contact HealthMark at 800-659-4035 or contact@healthmark-group.com. For questions about your care, call our office at (281) 315-8130.
This is separate from the Healow patient portal. The portal is for existing patients to connect with our office; HealthMark handles records release.